Practice Service During Covid 19

 

Telephone Appointments

If you need a telephone appointment please ring the practice or use the Bsol App, please be patient and understanding with the team, like all services the team are being affected by Coronavirus. The team are trying their best to meet the needs of the patient while operating in pandemic times. 

Information on the current guidelines for self-isolation and coronavirus can be found here Coronavirus (COVID-19)

Appointments at Alpha Medical  Practice will either be by telephone or video consultation, this its to protect you and the staff and is in accordance with social distancing advice. In exceptional circumstances it may be necessary to see you; this decision will be made by the Doctor following a telephone or video consultation.

There will be no walk in (Sit and Wait) service effective immediately.

There is no patient access to the building.

The main doors to the building will be shut.

Prescriptions

If you have a prescription that is on repeat please use our online services, if you are not registered for patient online please speak to reception.

If you need a prescription that is not on repeat then either ring reception or use the BSol App for requests

https://app.birminghamandsolihullhealthapp.com

There will be no paper prescriptions issued by the practice unless it is technically possible for us not to do so, there will be no exceptions to this.